Terms & Conditions

Effective Date: June 20, 2025
Business Name: Envision Digital Business Solutions
Address: Cloverleaf, A. Bonifacio Ave, Quezon City, Metro Manila
Email: envisionworks@gmail.com
Business Hours: Monday–Friday, 10:00 A.M. to 7:00 P.M.

1. Definitions

For clarity within these Terms and Conditions:

"We", "Our", or "Us" refers to Envision Digital Business Solutions.
"Client" refers to the individual, company, or organization that engages our services.
"Services" means any work or deliverables we provide, as agreed in writing.
"Agreement" refers to the formal arrangement between the Client and us, including proposals, quotes, or service confirmations.

2. Introduction

By accessing or using the services provided by Envision Digital Business Solutions ("We", "Our", or "Us"), you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, we respectfully request that you do not utilize our services.

3. Services Offered

We provide the following creative and marketing services:

Media Production
Communication Strategy
Branding and Logo Design
Social Media Marketing
Photography
Poster and Promotional Art

Each service is defined in a proposal or Agreement that outlines the specific scope of work.

4. Client Responsibilities

To ensure a successful working relationship, the Client agrees to:

Provide accurate and complete information.
Respond to inquiries and approvals in a timely manner.
Pay all agreed-upon fees on time.
Comply with all applicable laws related to the use of our services.

Delays or lack of cooperation may impact delivery times and results.

5. Payment Terms

A 50% upfront payment is required to begin any project.
The remaining 50% balance is due upon project completion, prior to the delivery of final files or assets.
All fees are due by the due date specified on the invoice or Agreement.
Late payments may incur a 10% late fee.
Non-payment may result in suspension or termination of services.

Accepted payment methods: Cash, GCash, Bank Transfer, PayPal

5.1 Upfront Payment and Work Completion

The 50% upfront payment is a non-refundable deposit that covers initial consultation, project planning, resource allocation, and scheduling.
This deposit is retained regardless of the percentage of the project completed, whether that is 10%, 40%, or more.
If the project is terminated early by the Client, no refund will be issued for the upfront payment.

The Client will not be charged additional fees beyond the upfront payment unless otherwise agreed upon.

6. Revisions

Each project includes two (2) revisions.
Additional revisions beyond this will incur extra charges, which will be communicated and agreed upon before proceeding.

7. Cancellation and Refund Policy

Once the initial consultation has taken place and the project Agreement is signed, the Agreement becomes final and non-cancellable.

No refunds will be issued after the consultation, and the Client remains responsible for the full payment agreed upon.

8. Termination

Either party may terminate this Agreement by providing 14 days’ written notice to the other party.

The Client remains responsible for all fees for work completed up to the termination date, including consultation, planning, and any deliverables.
The 50% upfront payment is a non-refundable deposit, covering initial consultations, resource allocation, and preparation, and is retained regardless of the percentage of work completed.
If termination occurs after work has begun, fees will be calculated on a pro-rated basis reflecting the percentage of work completed, minus any upfront payment already received.
The Client shall also reimburse the Agency for any non-recoverable third-party expenses incurred prior to termination (e.g., licensing fees, ad spend).
If the Client provides less than 14 days’ notice, the Agency may charge a termination fee equivalent to the fees for the remaining notice period.
Upon termination, the Agency will provide the Client with all completed work up to the termination date.

9. Disclaimers

We commit to delivering work based on the agreed strategy and creative direction. However, we do not guarantee specific results such as engagement rates, conversion numbers, or ROI.

Results may vary due to market factors and platform algorithms.

Additionally, we strive to create content that is respectful, inclusive, and culturally sensitive; however, we shall not be held liable for any unintended emotional, cultural, or religious offense that may arise from the final output, especially once the Client has approved the content. This includes—but is not limited to—material that may be interpreted as offensive due to religious imagery or statements, political references, gender representation, social commentary, or satire. The Client bears full responsibility for reviewing and approving all content prior to publication or distribution and, upon approval, assumes full liability for how the material is received or perceived by their intended audience. We also reserve the right to decline any project, message, or content request that promotes hate speech, violence, discrimination, defamation, or any material that may violate ethical, moral, or legal standards.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our services.

11. Intellectual Property

Ownership of final deliverables transfers to the Client only after full payment.
Materials provided by the Client remain the Client’s property.
We reserve the right to feature completed work in our portfolio unless the Client requests otherwise in writing.

12. Confidentiality

Both parties agree to maintain the confidentiality of sensitive business, marketing, and technical information shared throughout the engagement.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Quezon City, Philippines.

14. Force Majeure

We shall not be held liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, strikes, or other unforeseen events.

In the event of a Force Majeure occurrence, the affected party shall notify the other party promptly and use reasonable efforts to resume performance as soon as possible. Deadlines and obligations shall be extended for the duration of the Force Majeure event.

15. Modifications

We reserve the right to revise these Terms at any time. We will notify Clients of significant updates to these Terms via email. Continued use of our services after such notification constitutes acceptance of the revised Terms.